CUSTOMER CARE

Providing exceptional customer service is an essential part of our Online Store.

For any questions regarding our products or service, please make use of the detailed information provided on the FAQ sections of our Website.

Our skilled team is available 8 hours a day, 5 days a week to answer any questions you might have about our products & services. Please make use of our 'Live chat' pop up on our website, contact page or email us at tresorpackaging@gmail.com

Please follow these easy steps to place a order with us:

1. Visit our Shop

2. Fill your shopping cart with goodies

3. Choose a Shipping option

Cape Town + surrounding areas – R85 |

Major Cities  – R90 (Johannesburg, Pretoria, Bloemfontein, Durban, East London, PE, George)

Postnet - Postnet - R99

Courier costs to the rest of SA – R125

4."Check out";  fill in the required personal information

5. Choose how you would like to make a payment

*EFT    *Direct payment link from Payfast

5. We will receive your order after check out, we will then respond via email with instructions on payment, artwork and estimated shipping date.

PAYMENT METHODS

- EFT (Electronic Funds Transfer)
- PAYFAST

- Paypal (Option available soon)

WHOLESALE INQUIRIES

All USB Flash drives are available for Wholesale together with a selection of our handmade products in our shop, please contact us or send us an email for the product list and prices tresorpackaging@gmail.com

 

*Discount prices offered on Bulk or Wholesale

Note:

Wholesale & Bulk orders are only available on selected items, we reserve the right to choose items for this service as most of our products in our store is exclusively designed and  made by Trésor Packaging. 

PRIVACY & SAFETY

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do our store, use, share and disclose site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Payment Gateways

Our store uses Payfast as gateway to make payments. Please view the Payfast Privacy Policy page regarding your personal information.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Wix business solutions (e.g. Wix Stores, Wix Restaurants, or Wix Bookings) and third-party apps may use cookies. 

You can check which cookies are used on these platforms using Chrome's built-in cookie view. 

It is important to note that under the GDPR, we are not required to receive your site visitors' prior explicit consent when using cookies on our site.

 

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at tresorpackaging@gmail.com 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at tresorpackaging@gmail.com

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